General terms & conditions

1. General

Welcome to our website www.Vermarcsport.com (hereinafter called ‘Vermarcsport.com’).

The website Vermarcsport.com is operated by Vermarc Sport NV with offices in Belgium at Olivierstraat 95, 3111 Wezemaal, VAT number: BE 0420.964.657 (hereinafter called ‘Vermarc Sport’ or ‘we’).  

These general terms and conditions govern all use of Vermarcsport.com and in particular the product offers and sales on this website. When you visit this website or buy a product on it, you agree to be bound by these terms and conditions. Please note that these terms and conditions may be updated from time to time so we recommend that you read them carefully each time you visit us. Vermarc Sport does not accept any other terms and conditions unless we have agreed otherwise in writing.

2. Privacy

In our privacy policy, you will find information on how Vermarc Sport will use your data. By accepting these terms and conditions, you also agree with our privacy policy.

3. Right to return your order

You have the right to request an exchange/return for standard collection, non-personalized item(s) that you have bought within 15 calendar days. This period begins the day following the day you receive your items. Return requests will not be accepted after this period.

Your request is sent by email to info@vermarcsport.be indicating per ordered item whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

As soon as we have received your return request, we will send you a confirmation e-mail containing all the details of your return request and the further procedure and conditions for return.
 The items must be returned within 10 days after confirmation.

After handling and accepting your return, the exchange will be shipped. We will notify you by sending a confirmation.

In the unlikely event that the new items would not be available, we will inform you by e-mail and automatically refund the items that cannot be delivered.

Refunds will be processed within 30 days after receiving your returned items.

We will accept your exchange or return with pleasure when you respect the following points:

The return is registered and authorized by us.

We accept maximum one return per order.

The original tags and labels are attached and are in good condition.

Each product is unused and bears no sign of wear and tear.

The original packaging is included and is in good condition. 

Invoiced delivery costs are not refunded.

Potential losses due to currency fluctuations will not be refunded. 

This paragraph does not restrict, in any way, the warranty that you have under Belgian law if your product is faulty. However, we do request that you notify us within two months if a product is faulty. After this period, complaints will not be accepted. 

Each party shall have the right to cancel a sale in case of a material breach by the other party of these terms and conditions. This means for example that we can cancel a sale if you are not a consumer or if your payment is, or appears to be, fraudulent.

4. Product information

We have made every effort to make sure colors and descriptions of our products are as accurate as possible. However, please be aware that the image and color quality may vary depending on your screen and that we cannot guarantee that your screen accurately reflects all characteristics of the actual product.

You will find a product description (color, size, type of product, etc.) and digital photographs with each product. All prices are in Euro and include VAT but exclude delivery costs.  Prices may change. Please check the applicable price advertised at the time you place an order.

5. Orders

Vermarcsport.com only sells its products to consumers. This means that if you are an individual who intends to buy a product not for personal use but, for example, for resale or if you are a company, you cannot place an order and we will not sell you our products.

A binding sale between you as consumer and vermarcsport.com as seller, governed by these terms and conditions, is concluded when you place an order on this website. Your order shall be deemed placed when you completed the final step of the order process.

By submitting an order, you explicitly agree to be irrevocably bound by these terms and conditions, including all policies and subsections such as the Privacy Policy and return sections. 

In the unlikely event that a product that you ordered is not available, we will inform you promptly and propose an alternative solution (for example: later delivery, exchange, refund) without any cost to you.

Vermarc Sport reserves the right to adapt or to cancel an order in case prices or discounts were not displayed correctly on the website or in case they were not stated correctly in the invoice.

6. Payments

After you submit your order, you will be referred to the secure payment page of our website and will be requested to pay for your order.

We accept Visa, MasterCard, Maestro credit and debit cards. 

In specific countries we may accept additional methods of payment. This will be mentioned on the check-out page.

You will receive an electronic order confirmation on your screen and per e-mail when your payment has been made.

By paying the order, you authorise Ingenico - Ogone (OGONE BVBA, Woluwedal 102, B-1200 Brussel, Belgium) to store your financial details in a secure way, so you will not have to enter them again for future orders on Vermarcsport.com.

In case of a refund, we will credit the card or bank account of the person who paid for the product(s). We are not responsible for fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the refund is made.   

7. Delivery and Shipment

We aim to prepare your order within 5 working days  after receiving your payment. It takes additional 2-3 working days before we deliver your order to the delivery address that you provided (excluding weekends and bank holidays in Belgium and your country of residence).

The current transport charge for delivery within Belgium is 5€ per package, for other countries within the EU 10€ per package and for countries outside the EU, depending on the zone, 20€, 25€ or 30€ per package.

For orders within Belgium, we offer free delivery as from 100€ per order.

Vermarcsport.com may perform partial deliveries if not all products that you order are available at the same time.

We process and ship purchased products on Wednesday and Friday between 09:00 am and 05:00pm CET, except on bank holidays in Belgium.

In case your parcel is lost by the carrier service, we will issue a voucher for the total amount of your order so that you can re-order the desired items. Please note that we do not process refunds for lost packages.

8. Intellectual property

All content (images, text, trademarks, …) on Vermarcsport.com is copyright and trademark protected. 

It is not permitted to use, reproduce or distribute content from this website without the express written consent of Vermarcsport.com.

9. Right to revoke your order

The consumer is entitled to inform the company that he or she wishes to revoke the purchase, without paying a penalty or stating the reasons for doing so within 14 calendar days calculated from the day following the delivery of the goods. 

10. Copy of Contract

Vermarc Sport keeps an electronic copy of your order for as long as is required by law. If you wish to have a hard copy of your order, you can print the "order confirmation" that will appear on your screen once you have submitted your order and your payment has been processed.  This order confirmation will also be sent to you by e-mail. 

11. Applicable laws - jurisdiction

This agreement between you and Vermarc Sport is governed exclusively by the laws of Belgium. 

The Courts of Leuven, Belgium and, if you are a citizen of the European Union, the courts of your place of residence will have exclusive jurisdiction.

If a provision of these terms and conditions is invalid, the validity of the remaining provisions shall remain unaffected.